"MM54" (mm54mk2)
10/30/2020 at 19:50 • Filed to: QUICKJACKS
0
10|
"MM54" (mm54mk2)
10/30/2020 at 19:50 • Filed to: QUICKJACKS | 0
| 10 |
I had anticipated posting this weekend with a picture of one of my cars up on a set of Quickjacks, enthusiastically posting “check out what I got!” - but instead here we are. Obviously, this is not the case.
(Incoming rant warning)
One of my cars, firmly on the ground
I placed the order last weekend, direct from their website. A major factor in this was that they offer free shipping (which is nice but I could pick one up from Summit for free+an hour of driving) and ship orders in one business day. This would get it here before the weekend without me having to make time to go pick it up (I’m still catching up from being out of town for work for two weeks). Perfect.
Monday came and went. I hadn’t heard anything, and the status on their website had not changed. “That’s fine” I said, “they might be backed up and need another day; it will still be here before the weekend.”
Then it was Tuesday, after work. Still nothing. Fortunately, even though it was after-hours here the magic of time zones meant they were still around, so I gave them a quick call to make sure there wasn’t anything wrong (that is a large dollar figure to appear and I wouldn’t be surprised if the bank said “hey wait” upon seeing
it). Everything was fine on their end, and the very unenthusiastic salesperson on the phone said “It’ll go out this week” - I confirmed I had been charged the full price.
At this point, what else is there to do? So I waited.
Now it’s friday evening. Five business days after ordering - the status online hasn’t changed. The bunch of maintenance I planned to do this weekend will be postponed (except maybe an oil change on the 4runner since I can do that with it on the ground). I call them again. This time I’m on hold for a few minutes, then get passed a bit until landing on someone who will talk to me.
I’m told that everything is fine, it’s in stock, the order just hasn’t been processed yet. I can’t get any reason why. Supposedly an email is sent to the “online sales” people but it’s Friday afternoon so they might be gone. This is not fine. When I asked what the odds were that it would ship in time to arrive before next weekend, she asks “do you want to cancel the order?” which is encouraging.
My answer was “not yet.”
(I tried to find a picture of the Chevelle sitting on stacks of 2x12s and cement blocks from when I did the transmission swap but can’t find it, just use your imagination; caption “Difficult and less than max safety alternative”)
So now I have no more enthusiasm for this, the whole excitement has been spoiled and I just want an answer as to when will they be here. It’s no negligible quantity of money to just have floating around (I have bought cars for less), waiting for someone to be bothered to get the stuff off the shelf and sent out. A day or two delay is understandable, a full week is not.
End rant.
Poor_Sh
> MM54
10/30/2020 at 19:58 |
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That’s shitty, I understand your frustration. Certainly lots of people and companies are having difficulty these days running smoothly, which I’m sure you accept as well. BUT, as a one year owner of a Quickjack system I guarantee it’s worth the wait!
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MM54
> Poor_Sh
10/30/2020 at 20:01 |
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They really don’t have any competitors to treat as alternatives. If it doesn’t ship beginning of next week I’m probably cancelling the order and will get one through Summit (and pick it up)
. They’d still begrudgingly be getting my
purchase but at a much smaller margin since Summit sells them for the same price.
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Poor_Sh
> MM54
10/30/2020 at 20:23 |
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There are a couple similar systems, but also I got mine through home depot I think and they had a stock.
gettingoldercarguy
> MM54
10/30/2020 at 20:26 |
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Costco, home depot and others carry them as well in some stores. The patents they have prevent a fair amount of competition.
Nick Has an Exocet
> MM54
10/30/2020 at 21:59 |
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Here’s the thing about Summit... “in stock” can mean a lot of things. They don’t warehouse everything they sell. A lot of it is drop shipped from the manufacturer. I’m guessing here, but I bet their payment processing system batches payments to pay lower fees or something so you’re kind of stuck between the Summit/Quickjack payment system not the You/Summit part.
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MM54
> Nick Has an Exocet
10/30/2020 at 23:18 |
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I bought directly through Q
uickjack, not S
ummit. Summit lists in-stock, available for pickup immediately. If it doesn’t ship early next week I’ll probably cancel the order and try to find time to go pick it up from Summit.
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Nick Has an Exocet
> MM54
10/31/2020 at 00:08 |
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A h sorry. Reading comprehension fail. Might want to call Summit first and make sure they don’t dropship that.
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MM54
> Nick Has an Exocet
10/31/2020 at 00:13 |
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Being that it’s available for immediate retail pickup, they have them in stock. I pick stuff up / buy in store from them all the time. If they drop ship (or have it at another warehouse) it doesn’t show “pickup: today” on the site.
anyunusedusername
> MM54
10/31/2020 at 11:07 |
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I feel your pain. I ordered mine from Costco. Said two days and that I’d pick it up from Costco. Called Costco after a week of no order status change. Another week later Costco connected me to quick jack. Turns out I’m about an hour and a half away from the quick jack guys. After several oddly passed onto this person and this next person phone calls and two weeks I asked if I could just drive down and pick it up. They said, “sure!”. Unfortunately at that point they had already shipped mine and I’d need to refuse it at the door. I just couldn’t do that to the ups guy, these things are heavy and awkward.
All in took about three weeks to get mine, they just aren’t a modern shipping and fulfillment company. Good news is that it’s a stupidly simple and easy to use product that did exactly what it is supposed to do. Hopefully it’ll show up soon for you!
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MM54
> anyunusedusername
10/31/2020 at 12:12 |
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Sounds like a systematic issue then. I’m sure next time I call they’ll try to blame covid.